Home ยป Refunds and Returns Policy

Refunds and Returns Policy

We encourage you to please read our refunds procedure and returns policy before purchase. All items sold through Rain Frances Creations are made with care, packaged safely and sent in a timely manner. Therefore, any item that is unsatisfactory to the buyer will be handled in all seriousness. Thank you!

For items purchased directly through rainfrancescreations.com:

  • Returns and refunds are accepted within 30 days of purchase date. To be eligible for a refund, your item must be unused and in the same condition in which you received it. It must be in the original packaging.
  • Buyer is responsible for return shipping. We recommend always shipping with a tracking number for proof of return. Please ensure item is well packaged. Items damaged during return shipping due to poor packaging will not be eligible for refund.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that refund times will be dependent on your credit card company and/or bank. Please allow 7 business days for refund.

For items purchased at www.rainfrancescreations.com, via third party sellers, please read third party seller return and refund policy before purchasing.

Contact us at returns@rainfrancescreations.com for questions related to refunds and returns.